Text / Zhang Jianli Zhongbai Convenience Supermarket seabet online casino Huangshi Branch

“The customer is always right”，This sentence is regarded as the golden rule of the service industry，But when seabet online casino walk into the mall and ask the salesperson，Do seabet online casino think the customer is always right？Most of the answers are no。The Internet conducts a questionnaire survey on the services of a company’s middle and senior leaders，One of the questions is: "Do seabet online casino think the customer is always right?"，There are three options "Yes、Not necessarily、No”，Result75%’s answer: “Not necessarily、No”，This fully proves that "seabet online casino always right" is just a slogan，Stay on the corporate wall，Stay on the lips of employees。If the leader of the company just talks，I don’t think so “The customer is always right”，It will definitely affect the sales staff。Ideology determines behavior，Behavior determines the result。From a logical perspective，The saying "the customer is always right" is wrong。“The customer is always right” is a philosophical question，No question is absolute，Cannot simply emphasize，Otherwise many specific problems encountered by salespersons will not be explained。In fact，Customers are often wrong，But why do seabet online casino still say "The customer is always right?”Let’s analyze the process and results first，seabet online casino is such a story:

seabet online casino afternoon, seabet online casino12The little boy aged 11633_11650 is cleaning the floor in his father’s furniture store，An older woman walked in。White asked his father，Can I receive her。The father replied: "It depends on seabet online casino！”

"Can I do anything for seabet online casino?”“Oh，That’s it。I bought a sofa in your store before，But now one of its legs is missing。I want to know，When can seabet online casino help me fix it?”

“When did seabet online casino buy it?”

"seabet online casino10About 12680 seabet online casino. ”

The little boy said to his father，This seabet online casino wants us to repair her for free10Old seabet online casino bought years ago。Father ordered him，Tell her，I will go to her house to repair the seabet online casino in the afternoon。

The little boy and his father replaced the old woman’s sofa with a new leg，Then left。On the way home，White remained silent。Father asked: "What's wrong，Why are seabet online casino unhappy?”

"seabet online casino understand in your heart，I want to go to college。But，What if seabet online casino always go all the way to repair sofas for free，How much money can we make in the end?”

“Can’t think like that，seabet online casino have to respect your customers。Besides，It won’t hurt seabet online casino to learn to do some repair work。Also，seabet online casino missed the most important detail today。After we turned the sofa over，Did seabet online casino notice the label on it?Actually，This seabet online casino is not sold in our store，Bought it from another furniture store。”

"What do seabet online casino mean，We repaired her sofa，Not a penny charged，And she is not our customer at all?”

The father looked into seabet online casino’s eyes and said solemnly: “No!Now she is our seabet online casino。” Two days later，The old woman comes again。This time she bought thousands of dollars worth of new furniture from the little boy’s father’s store。

Nowadays, seabet online casino is already working in the sales industry30Multiple years。He has been working as a sales agent for different companies，The little boy’s sales performance is seabet online casino the best。

As far as the matter itself is concerned，Obviously the customer was wrong，The owner of the sofa shop can confidently explain the situation and refuse to repair the sofa for the old woman，If seabet online casino do this，Can seabet online casino say that the owner of the sofa shop is wrong?But he didn’t do that，While fixing the sofa for the customer, he didn’t even tell the old woman the truth。Just imagine，When the customer is wrong, seabet online casino should argue with reason，Keeping customers speechless，Even if the customer realizes that it was their mistake，Will seabet online casino feel comfortable??If seabet online casino are unhappy, seabet online casino will never come back，The result is，seabet online casino are doing the right thing，Customers are ultimately lost，It is contrary to the ultimate purpose of the mall - to obtain economic benefits by creating customers；Opposite，With an attitude of respecting customers，With the concept of "the customer is always right"，Handle all problems encountered by customers in an understanding manner，Even took the initiative to take over the responsibility，To satisfy every customer，is consistent with the ultimate goal of the mall。Two different concepts can lead to completely opposite results。